POSITION SUMMARY
This purpose of this role is to oversee all People Team lifecycle transactional activity and provide a best-in-class employee experience.
RESPONSIBILITIES
- Provide support for all People lifecycle transactional activity including (but not limited to) onboarding, off boarding, job data changes,
employment verification requests, benefits enrollment, modification and cancellation - Maintain data in all HR platforms for all lifecycle activity
- Provide administration support for cyclical events such as audits, surveys, merit increase, and bonus events
- Oversee ticket management for your region and provide satisfactory resolution according to the SLA
- Provide support on transactional activity as per process SOP and ensure proper completion
- Escalate any subject matter enquiries to the relevant teams i.e. Payroll, Compensation, Benefits, Learning, People Business Partners, Talent Acquisition etc
- Escalate any request for changes to process, content, templates and policies to the People Services Excellence Team to oversee a review of the request
- Track frequently asked questions through to the content bank to build a knowledge base across the team
- Make suggestions for process and content improvement to the People Services Excellence Team
- Maintain a strong focus on customer/stakeholder service delivery, ensuring a best in class internal employee experience
- Ensure all employee documentation is stored solely on ADP (with the exception of where legal requirements in country dictate this must be stored in an alternative repository)
- Ensure eligibility to work data is accurately recorded as per country legal requirements
- Ensure all activity is tracked in the case management system and all events related to the case are logged
- Ensure and maintain 100% data accuracy
- Ensure all cases are responded to within required SLA
- Ensure all requests for changes to process, content, templates etc are escalated to the correct team members
- Own the ticket/case throughout and ensure the requestor does not have visibility of any investigation, research or query occurring behind the scenes
- Ensure all data handled complies with country specific data protection regulations
- Ensure all transactional activity goes through the peer check process
- Ensure continuity of service in the absence of colleagues
QUALIFICATIONS
- University Degree (or equivalent) in Business Management, Human Resources or other similar subjects
- Previous HR Operational/Shared Services experience
- Previous experience utilizing an HRIS, ATS and case management system
- Strong attention to detail
- Ideally have previous experience of working remotely and working in a remote teams
OUR VALUES
- Velocity: Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.
- Integrity: Doing right by our customers, colleagues, and ourselves through honest and ethical actions.
- Be Bold: Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.
- Empowerment: Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.
- Service: Supporting our customers, colleagues, and ourselves with respect and empathy.
As a work-anywhere company, Velocity Global fosters a values-driven culture. We value inclusion and belonging. We encourage applications from all qualified candidates regardless of age, ancestry, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
If you have a disability or special need that requires accommodation, please contact us at Careers@velocityglobal.com.
WHAT WE DO
Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform™ enables the world's leading companies to identify, hire, and pay the best talent in over 185+ countries and all 50 United States. More than 1,000 brands rely on our Global Work Platform™ to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime, possible.
WHO WE ARE AS A TEAM
We are a team of passionate, creative, empathetic, and innovative "owner-employees" committed to building the world's #1 cloud-based, next-gen Global Work Platform™.
If you wake up compelled to innovate, collaborate and laugh, you should apply!
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