Systems Administrator
Full Time (40 Hours)
Monday - Friday
Headquarters
630 Trade Center Drive
Las Vegas, NV 89119
PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members.
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To deliver service in alignment with our Service Commitments:
- I will earn respect and build trust by acting with integrity in every situation.
- I will understand my role in supporting the team to achieve our purpose.
- I will focus on people over products and build lasting relationships.
- I will take ownership and accept responsibility.
- I will treat my coworkers with the same high standards as I treat my member.
- I will continuously look for ways to improve myself, my credit union, and my community.
- I will accept there is no "they". We are one working toward the same mission.
- I will commit to the core values.
- Meet all established service goals.
SUMMARY:
Under the direction of the IS Manager, the Help Desk Technician is responsible to provide fast and useful technical assistance on computer systems. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Monitors systems and escalates major issues to IS Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Serve as the first point of contact for users seeking technical assistance
- Walk users through the problem-solving process
- Provide accurate information on IT products or services
- Follow up with users, provide feedback and see problems through to resolution
- Maintain up-to-date skills for all hardware and software troubleshooting
- Process and document all employee status changes in a timely manner
- Process all file transfers and resolving any issues that may occur in a timely manner
- Provide detailed information for support calls via the help desk ticketing system
- Escalate unresolved issues to the next level of support
- Maintain open, positive, and professional communication with staff, fellow employees, and management
- Promptly and effectively escalate all outage/emergency activities to management for immediate response and resolution
- Performs other tasks and duties as assigned
EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required.
- High School Diploma or equivalent required.
- Strong hands-on/practical experience with the Windows desktop environment a plus.
- Experience with Windows Server family a plus, active directory, group policy, domain environments.
- Experience with basic networking principals.
- Experience with Exchange/365 a plus.
*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE
