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Our client is in the hospital industry, they operate one of the well-known hotels & resorts in northern Thailand.
Responsibilities
- Leadership and Management
- Providing strong leadership to all hotel departments, setting clear goals and expectations.
- Fostering a positive and collaborative work environment, promoting teamwork and employee development.
- Monitoring and evaluating staff performance, providing constructive feedback, and implementing necessary training programs.
- Guest Experience
- Ensuring exceptional guest service standards are maintained throughout the hotel.
- Responding to guest feedback and complaints promptly and professionally, striving to exceed guest expectations.
- Developing and implementing strategies to enhance the overall guest experience and satisfaction.
- Financial Management
- Overseeing the hotel's financial performance, including budgeting, forecasting, and financial reporting.
- Implementing cost-control measures without compromising on service quality.
- Identifying revenue-generating opportunities and driving strategies to increase profitability.
- Operations
- Managing and optimizing hotel operations, including front desk, housekeeping, food and beverage, maintenance, and other departments.
- Ensuring compliance with all relevant laws, regulations, and company policies.
- Implementing and maintaining high cleanliness, safety, and security standards ty throughout the hotel.
- Business Development
- Collaborating with the sales and marketing team to develop effective strategies to attract and retain guests.
- Participating in sales activities and networking events to promote the hotel's services and facilities.
- Identifying opportunities for business growth and expansion.
- Conducting market research to stay updated on industry trends and competition.
- Relationship Management
- Cultivating strong relationships with vendors, suppliers, and local community stakeholders.
- Professionally representing the hotel during public events and interactions.
Qualifications
- Bachelor's degree or higher in any related field.
- Minimum 5-10 years of proven experience as a General Manager in the hospitality industry.
- Good command of English both written and spoken.
- Strong understanding of hotel operations, including front and back-of-house functions.
- Exceptional guest service orientation with a commitment to delivering an outstanding experience.
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